Cloud Wifi Move-Add-Change Details
The table below is to accompany the executed Fidium Cloud WiFi Addendum and the Master Services Agreement. The table represents common customer support requests and informs which type of requests may be accompanied by additional fees relative to the Cloud WiFi service currently contracted by the customer or require an upgrade to Cloud WiFi Complete in order to obtain. The table is not meant to provide an exhaustive list of all types of requests, and any request not listed may be subject to additional fees and/or upgrade. Fidium reserves the right to update the table at any time.
The support items listed below that “Requires upgrade to Cloud WiFi Complete” should be considered to be outside of the standard support offered on the Cloud WiFi Basic service, and therefore, would require the customer to place an order with an authorized Fidium representative. Customer will be responsible to pay all charges relating to the respective change, including charges for additional Cloud WiFi Services, Labor, or Equipment, along with all associated taxes and regulatory fees.
Common customer requested tasks: | Cloud Wifi Basic: | Cloud Wifi Complete: |
Create new administrator | Available as standard supported option | Available as standard supported option |
Change DHCP Options | Available as standard supported option | Available as standard supported option |
Reset guest network access name and/or password | Available as standard supported option | Available as standard supported option |
Change Network PSK/SSID | Available as standard supported option | Available as standard supported option |
Access Point or switch hardware failure | Available as standard supported option | Available as standard supported option |
Create wifi new layer 7 application filtering | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Repair/Modify Authentication | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Change Network Security Type | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Add Vlan to network | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Add SSID / configure network | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Configure Customized Splash Page | Requires upgrade to Cloud Wifi Complete | Available as standard supported option |
Moving or adding an access point | Requires order and additional fee | Requires order and additional fee |
Move physical address/location of service | Requires order and additional fee | Requires order and additional fee |
Troubleshoot network wired LAN issues beyond Meraki switch hardware break/fix | Not available; beyond scope of Cloud Wifi solution | Not available; beyond scope of Cloud Wifi solution |
** Services above do not include taxes or current or future government or regulatory fees.