Let’s connect, your way.
Help is here: by phone, online, or self-service—whichever works for you.
Support that works like you do.
From help articles and account tools to live business advisors and 24/7 tech support, you'll always know where to go and who to contact. Let us connect you to the right resource—right away.
Whether you're troubleshooting, paying a bill, or getting started, here's how to reach us—and help yourself.
Use the options below to find the right path for your needs. When calling, enter your ZIP code and press the corresponding number.
| Topic | When to Use | Phone Support |
| Technical Support or Repair | Outage or performance issue? We're available 24/7. | 1.844.FIDIUMBIZ (1.844.343.4862) |
| Sales & New Customers | Ready to get started or need onboarding help? Our team can help you order and get set up quickly. | 1.844.FIDIUMBIZ (1.844.343.4862) |
| Billing & Payments | Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing? | 1.844.FIDIUMBIZ (1.844.343.4862)
Call 1.844.729.3434 to pay by phone |
| General Questions & Service | Need help with your account, service updates, or general inquiries? | 1.844.FIDIUMBIZ (1.844.343.4862) |
| Restrict Use of Customer Info | Want to restrict how we share or use your customer data? We can help you understand and manage your privacy choices. | 1.844.FIDIUMBIZ (1.844.343.4862) |
Topic
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
Technical Support or Repair
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
Sales & New Customers
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
Billing & Payments
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
General Questions & Service
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
Restrict Use of Customer Info
Topic
Outage or performance issue? We're available 24/7.
When to Use
Ready to get started or need onboarding help? Our team can help you order and get set up quickly.
Phone Support
Have a question about your bill, need to make a payment, or want to manage payment settings like AutoPay or paperless billing?
Support that scales with your business.
Dedicated account teams are available to provide personalized support to our mid-market and enterprise business customers.