Introducing the new
MyFidium Business Portal.
Access your bill, check ticket status, get support, manage your account and more.
We're upgrading our business customer portal.
The new MyFidium Business Portal is replacing the current Account Center experience. Customers will receive an email communication when their account is ready to transition. Until then, you can still access the current Account Center.
Self-Registration Guide
Step-by-step instructions for creating a new account and signing up for access to the MyFidium Business Portal.
Quick Start Guide
A short walkthrough to help new users get up and running with the MyFidium Business Portal in just a few steps.
Frequently asked questions.
MyFidium Business Portal is the next generation of the Fidium Business customer portal, replacing the current Account Center over time.
We are building MyFidium to make it easier for customers to manage their Fidium Business services online. The portal will continue to grow as we add new features and improve customer experience.
Over time, customers can expect:
- Easy access to bills and invoices
- Improved account and service management
- Better visibility into support requests
- Expanded self-service options
- More convenient ways to stay informed
The portal is being introduced in phases rather than through one large transition.
Fidium Business is launching a new customer portal called MyFidium. It will replace our current portal, Account Center.
We're rolling out MyFidium to customers in two groups:
- New customers: If you're a new Fidium Business customer who has never used Account Center, you'll be invited to set up your MyFidium account first.
- Existing customers: If you currently use Account Center, you will be moved to MyFidium in the next stage. We will let you know before this happens.
You do not need to do anything right now. We'll reach out when it's time for your account to move.
The initial portal experience includes core features such as:
- Viewing bills and invoices
- Making online payments
- Managing account and service information
- Submitting support requests
Additional features will be introduced over time as the portal continues to grow.
Yes.
We are developing resources to help customers get started and make the most of MyFidium, including:
- User guides
- Help and self-service content
- Getting-started instructions
- Step-by-step guidance C
ustomers will receive the information they need when they are invited to use the portal.
Account Center will stay available for existing customers until you have moved to MyFidium. Once your account has transitioned, Account Center will no
longer be used.Yes. You'll receive an email in advance with everything you need to know, including simple instructions for setting up your MyFidium login.
MyFidium is being designed to give customers an easier way to submit and manage support requests online.
MyFidium is being developed as a web-based portal, so customers do not need to download an application to use it. Email and text communications may continue to be provided through Fidium Business's existing communication channels. These communications are not dependent on being inside the MyFidium portal.
A downloadable mobile app is part of our future plans.
The current MyFidium experience is a web-based portal that can be accessed from a phone, tablet, or computer. Customers will be notified when the mobile app becomes available.
Yes.
Customers can add the MyFidium website to their phone's home screen for quick access. This creates an experience similar to having an app without needing to download anything.
On an iPhone or iPad
- Open Safari and go to the MyFidium portal.
- Select the Share button.
- Select Add to Home Screen.
- Select Add.
The MyFidium icon will then appear on your home screen for easy access.
On an Android phone or tablet
- Open Chrome and go to the MyFidium portal.
- Select the menu (three dots).
- Select Add to Home screen or Install app, depending on your device.
- Follow the instructions to add it.
The MyFidium icon will then appear on your home screen.
Live chat is part of our future plans.
We are exploring ways to make it easier for customers to connect with Fidium Business using the support tools they already know.
When new chat capabilities are ready, they will be introduced based on customer needs and operational readiness. Customer Care teams will receive training and information before any new chat experience is made available to customers.
Autopay customers will be transitioned without additional action required from Customer Care.
Please note that payments may not appear on the customer's account immediately. Billing systems reconcile overnight, so there may be a delay between when a payment is made and when it appears on the account.
MyFidium is being developed as an ongoing experience rather than a single, one-time launch.
We will continue to:
- Add new capabilities
- Improve existing features
- Make the portal easier to use
- Respond to customer needs and feedback
New features and customer access will be introduced as they are ready to provide a positive customer experience.