Introducing the new
MyFidium Business Portal.

MyFidium Business Portal is the next generation of the Fidium Business customer portal, replacing the current Account Center over time.

We are building MyFidium to make it easier for customers to manage their Fidium Business services online. The portal will continue to grow as we add new features and improve customer experience.

Over time, customers can expect:

• Easy access to bills and invoices
• Improved account and service management
• Better visibility into support requests
• Expanded self-service options
• More convenient ways to stay informed

The portal is being introduced in phases rather than through one large transition.

No.

Customers who currently use Account Center can continue using it until they are notified that their account is ready for the new MyFidium experience.

Any future transition will happen gradually, with advance communication and guidance provided before changes affect your account.

MyFidium is being introduced to customers in phases. 

The initial focus is on: 

• Providing core billing and support features 
• Giving customers who do not currently have access to Account Center a convenient online experience 
• Continuing to add features and improve the portal 

Fidium Business customers will be introduced to MyFidium in groups as the experience and available features are ready to support their needs. 

Customers who currently use Account Center will receive advance communication when their account is ready to transition.

The initial portal experience includes core features such as: 

• Viewing bills and invoices 
• Making online payments 
• Managing account and service information 
• Submitting support requests 

Additional features will be introduced over time as the portal continues to grow.

Yes. 

We are developing resources to help customers get started and make the most of MyFidium, including: 

• User guides 
• Help and self-service content 
• Getting-started instructions 
• Step-by-step guidance C

ustomers will receive the information they need when they are invited to use the portal.

Yes. 

Customers will receive communication before their account is transitioned to MyFidium. 

This communication will explain what is changing, when to expect the change, and what customers need to do, if anything. 

Customers who currently use Account Center will not be moved without advance notice.

MyFidium is being designed to give customers an easier way to submit and manage support requests online. 

The support experience will continue to improve as additional capabilities are introduced. During the transition, some support communications may continue to come through existing Fidium Business communication channels. 

Customers should continue to follow the instructions provided by Fidium Business for submitting and managing support requests.

MyFidium is being developed as a web-based portal, so customers do not need to download an application to use it. 

Email and text communications may continue to be provided through Fidium Business's existing communication channels. These communications are not dependent on being inside the MyFidium portal. 

As the portal evolves, we plan to provide additional ways for customers to stay informed, including a future downloadable mobile app with more robust notification capabilities.

A downloadable mobile app is part of our future plans. 

The current MyFidium experience is a web-based portal that can be accessed from a phone, tablet, or computer. 

In the future, a downloadable app could provide additional convenience and features, including the ability to receive notifications when customers are not actively using the portal. 

Customers will be notified when the mobile app becomes available.

Yes. 

Customers can add the MyFidium website to their phone's home screen for quick access. This creates an experience similar to having an app without needing to download anything. 

On an iPhone or iPad 

1. Open Safari and go to the MyFidium portal. 
2. Select the Share button. 
3. Select Add to Home Screen. 
4. Select Add. 

The MyFidium icon will then appear on your home screen for easy access. 

On an Android phone or tablet 

1. Open Chrome and go to the MyFidium portal. 
2. Select the menu (three dots). 
3. Select Add to Home screen or Install app, depending on your device. 
4. Follow the instructions to add it. 

The MyFidium icon will then appear on your home screen.

Live chat is part of our future plans. 

We are exploring ways to make it easier for customers to connect with Fidium Business using the support tools they already know. 

When new chat capabilities are ready, they will be introduced based on customer needs and operational readiness. Customer Care teams will receive training and information before any new chat experience is made available to customers.

MyFidium is currently being introduced in phases, and the experience continues to evolve as new features are added and improvements are made. 

Customers will receive information and access when their account is ready.

MyFidium is being developed as an ongoing experience rather than a single, one-time launch. 

We will continue to: 

• Add new capabilities 
• Improve existing features 
• Make the portal easier to use 
• Respond to customer needs and feedback 

New features and customer access will be introduced as they are ready to provide a positive customer experience.

Customers will receive communication when MyFidium is ready for their account or when there is information that affects their experience. 

We will provide advance notice and guidance before any significant changes are made to how customers access or manage their Fidium Business services.