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1.844.343.4862
Check your address for service availability

Enter your address slowly to select the best match. If you can’t find your address, give us a call at 1.888.495.2652

Storm & disaster support.

We are fully prepared to take the necessary actions to support you.

Winter storm with ice on treesWinter storm with ice on treesWinter storm with ice on trees

Winter weather prep and WiFi restart tips for power outages.

In the event of high winds, heavy snow, ice, or other storm-related impacts, Fidium is prepared to support service continuity.

We take proactive steps such as fueling generators, staging supplies, and preparing backup resources.

If storm conditions cause network damage, our crews are ready to make repairs as soon as it is safe to do so.

Need help?

Power outages can also affect your equipment, and simple restart steps may help restore service once power returns.

Outline Step One

If power is off

Call your local utility company.

Outline Step Two

If power is on and service hasn't returned

Restart your equipment. 

Outline Step Three

If service still isn't working

Call 1.844.343.4862 or login to your Account Center portal.